3.8 based on 5 reviews
Only an average rating. We came here nearly 4 years ago and were married here and had our wedding reception. The coordinator at the time, not sure if she is still there, was pretty slack and I had my in-laws running around to make sure there was music ready at the ceremony in time as well as making sure the laptop was brought to the reception for the video messages to be played that my husband had arranged as a surprise for me. So it was thanks to my in-laws that it ran smoothly. The other main disappointment is that we were promised a High Tea on our 1st year anniversary as part of the package we paid for, And we never got that. Which was disappointing. Last couple of years we keep saying lets go back to celebrate our wedding anniversary but then remind ourselves of the missing high tea and don't bother. Such a shame
Stayed on 16th June for my birthday with my partner and it was the worst nights sleep ever!!! The “king” bed was not one king bed but two mattresses put together and so uncomfortable ???? the heater was on with cold air coming out we turned it up as far as it could and but the air flow up also but still no warm air. Was better to have it turned off. Then to find only one blanket that wasn’t big enough for the bed we were freezing and woke up with puffed eyes due to the very bad continues waking up all night. We were offered the pricing of the car parking to be waved due to our unsatisfactory stay and my response to you is that it’s connected to your hotel so why should guests pay at all?? Would not recommend this hotel ☹️
Without any doubt the best place we have stayed in for a very long time. This was our second stay and was as equally impressive as our first. Rooms are clean and comfortable. The food at both restaurants is amazing. The most important thing to us is the awesome staff, from checkin to checkout every staff member from every aspect of the complex treated us with respect and kindness, a change from the usual feeling in other places that we are taking up their time. Each staff member was happy and caring. We won't stay anywhere else than the Watermark whenever we are on the coast now.
We recently visited Clifford's Bar and grill for dinner and were taken back by the great service and the quality and presentation of the food. Before hand we had pre dinner drinks at the Walrus lounge bar, a comfortable area to relax before dinner. Very convenient is the G link tram station right at the front door. Try the scallops and pork belly followed by the BBQ king prawns, these were fantastic though all meals were great.
Nice little hotel tucked away from the hustle and bustle of the busy streets of surfers. We enjoyed our stay, staff were polite and attentive. Hotel room is great, free movies to entertain the kids. Bathroom need updating as looking really tired and worn, apart from that a good no fuss hotel for all to enjoy. Pool and spa was also a good entertainment feature. Will come again.
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